Customer Feedback

I wanted to thank you for sending me the sample of cat food pouches and the information leaflets after I contacted yourselves with questions about feeding my diabetic cat.Harry's story.I adopted harry in Dec 97 when he was 9 months old and between then and now had no major health problems. But in August this year he wasn't himself and I notices he was drinking a lot more water and weeing more than usual, also he was asking for food all the time. Unfortunately one day about a month ago he seemed very unwell and was weeing anywhere but his litter tray, I contacted the PDSA and was able to get him treated. They diagnosed him with Diabetes Mellitus and I was advised to change his diet as well as having to inject him twice a day with insulin, the vet advised that I was not able to continue feeding him any food in jelly or gravy. I did a lot of investigating on trying to find a suitable food to give him, as any food in jelly or gravy would affect his blood sugar which could have bad consequences if it was not controlled. I eventually found a phone number for Natures Menu cat food and contacted yourselves, I could not be happier with the service and information provided regarding the carbohydrate value of Natures Menu cat food, which is a key part that I have to be aware of in Harry's diet.I am happy to advise that since I have been feeding Harry the Natures Menu Cat food that his blood sugar has halved and that he has also put weight on, which he had previously lost since being diagnosed. I am also feeding him chicken which I cook myself and give him this during the day between the 2 pouches he has during the day, I also think this is helping to keep him happy and satisfied. I hope Harry's story will help other cat owners if they find themselves in the same situation, as it is very difficult to get clear information on the best way to feed your cat. I had contacted a well-known dry cat food manufacturer, before I spoke to Natures Menu and all they offered to do was send me a leaflet in the post, after I received the leaflet from them I was even more confused on what to feed Harry, I did contact the company and asked about the carbohydrate value of their dry food specifically made for diabetic cats and they advised it had over 30% carbohydrate value, which is far too high, as I had information advising that ideally a cat should get no more than 3%-9% of its calories from carbohydrates.I was at vets on 21 September his blood sugar has decreased further from 16 to 13.7, also his weight is the same. Thanks againJane Rose & harry & lulu (harry's sister)

I just wanted to drop you a line to say how pleased I am with your range of raw foods. It was recommended to me by my local store, Muddy Paws Dorking, after learning about my dogs slightly unpredicable nature. Nero, my Lab/Staff cross would have times when he was just crazy and aggressive and others when he was completely apathetic. I found out this was due to the high levels of sugar that was in his feed and when I switched to the raw mince he became a different dog. He is now happy and settled and a joy to own. I have passed on my good fortune to as many of my dogs owner friends that will listen! I wish you all well.
Best Regards Carol McCaffrey

My name is Steve Cox from 'Rayvonley Kennels'. I have been showing and breeding Neapolitan Mastiffs for around 23 years. I have shown my dogs at all major shows and overseas each year. The Neapolitan Mastiff is a giant breed that originates from Italy, he is an awesome animal originally bred to stop much larger animals and also used in battle some 3000 years ago. Todays' Neapolitan Mastiff is a much more gentle friendly dog but still carries much of his ancient characteristics and due to his huge and powerful construction, big strong bone and rough, hard dense coat, it is very important that he receives the right balance of nutrients and vitamins in his daily diet of dog food.

I have tried several different dog food companies over the years (all vastly expensive). Four years ago I was introduced to Prize Choice, from this day on, my dogs have not had upset stomachs and enjoyed what they eat. Their coats have been remarkably better all year around, so for me I am completely happy with my choice. My dog Hamis of Rayvonley winner of C.A.C World Show 2010 and 2009 European Show Winner CACIB Best of Breed only eats Prize Choice!Steve Cox -www.rayvonley.com

We have 3 Standard Poodle bitches with us here at Blodwen' Brecknock carriage horse stud. We breed just one or two litters of 'Floodles' - Poodle crossed with a Flatcoat Retriever (and occasionally pure Standard Poodles) each year and we put a lot of effort into ensuring the pups get as happy and healthy a start as possible.

Right from the start of weaning, we feed Prize Choice meats - Lamb Dinner and Beef/Tripe mix.. Mum is already on this natural, raw diet (which I think is why the pups are so shiney and strong, right from birth) so the feeding of the same to the pups is so easy and hassle free. The beauty of this diet means there are no 'runny tummies' during the weaning process and the overall amount of faeces passed is much less than when we used to feed cereal-based puppy food. aw meat is the diet dogs have evolved to eat, and the quality of the protein these pups receive shows in the strength and vigour they have - it just shows in their glossy coats and sparkly eyes and noses.
In this modern age, we are learning not to feed ourselves and our children on over-processed and junk type food, so surely it's the same for our dogs? Puppies are growing rapidly both physically and mentaly, so each day is a vital step towards being healthy and happy.
In the past, when we have had young dogs to bring on ourselves, we also find the teething process at 5-6 months is made easier for the dog by giving them Anglian Meat Products beef chunks (Prize Choice) straight from the freezer - they love it!!!
Vicky - www.blodwens.co.uk

I was always too scared to go the route of ‘BARF’ and thought that it would be hard work and too complicated and that it would make travelling with the dogs really difficult but I could not have been more wrong. I have two Hungarian Vizslak, Barney and Monty, they are now aged 5yrs and 3 yrs and they have been on your Raw foods and Natures menu for the last two and a half years. They are in fine health, have great coats, eyes, muscle tone and people are always commenting on how fit and healthy they look. Warmest Regards Helga Root

I tell everybody about what an incredible difference Natures Menu has made for my cat Mousi. She had diarrea for a long time. My vet told me she had had a parasite, tritrichomonas. I gave her Hill's sensitive stomach, after my vets advice and treated her with medicine. But the diarrea lasted, it was still there so I thought that the treatment was unsuccesfull.
Then she fell down from my balcony (3 levels high in Amsterdam) and didn't want to eat anything (of course). I went to the shop, bought 3 brands of cat food trying to make her eat. One of the brands was Natures Menu. I still had an appointment with another specialist vet, so I went and she understood things right. The diarrea was gone; thanks to the new food!! She asked me what it was, I said it was all natural and she suggested that Mousi probably has an allergy or food intollerance. Then I became very interested and looked at your website and saw that your food is hypoallergenic, gluten free etc. It is a blessing that I discovered Natures Menu, not only for my cat (she now has the best faeces ever) but also for me living in a small appartment.
THANK YOU for making affordable, healthy food! Kind Regards, Hannah

Six months ago my greyhound was diagnosed with bone cancer. Alongside conventional treatments we have also been using homeopathic remedies and have put him on a 100% natural diet - that feeds the dogs - not the cancer (as recommended by a holistic vet). Six months later he is still clear on cancer and has put back on the half stone he lost after surgery. This is by feeding a variety of Prize Choice 100% meat products. Thank you Debbie Cave

I just wanted to say a huge thank you for the premium service I received on my first order today. I would really appreciate it if you could pass this onto your team and the driver that came out today with my delivery. I found yourself and your team colleagues most accommodating to our needs and exceptionally friendly. Thanks Rachel.

Our order arrived today Wednesday, so all is well in the household.
We would also take this opportunity on behalf of our German Shepherd Montanna to thank you all at Anglian Meat Products for the great service and not to mention food as our dog suffers from food allergies and since eating Prize Choice and Natures Menu seems to have settled her.

Deliveries in bad weather conditions - A quick note to thank you and in particular to thank your driver for an outstanding effort in getting my order to me today. I was very surprised when I received a call from your driver enquiring about the depth of snow in my area and saying that he was on his way. I really was not expecting to receive my order at all.
It's so refreshing to see that despite the doom mongering in the press about the whole country coming to a grinding halt, that some people still have the old fashioned bulldog spirit and just carry on in spite on the conditions.

Excellent Service!! Thanks once again.

Charlie Jackson from Newbury, Berkshire

Dear Sirs,

Once again I find myself the recipient of exceptional customer service from your delivery driver. This is the second order that I have put through with your company and thought the first time was a fluke. Obviously not, having ordered online, I returned home from work Tuesday evening to find the driver had not only put the order in the freezer in the shed as requested but had taken out the old items that were already in there and placed these back on top of the new products. Everything stacked neatly in seperate piles, outstanding!
Please pass on my gratitude to your driver and congratulations on setting service standards for others to follow.
Kind Regards, PJ Williams from Basingstoke.

Hello,
Just a quick thank you for sending my order so quickly. I now have two very happy dogs.

Cheers, Jane Gould from Newcastle.

READ SOME MORE STORIES ON FEEDING HERE: http://naturesmenu.co.uk/advice/casestudies/