OUR Terms & Conditions
Natures Menu Ltd.
(a company registered in England under number 1548073 whose registered office is at 22 – 26 King Street, Kings Lynn, Norfolk, PE30 1BL)
It may be beneficial for you to read the Legal Notice below before using the Natures Menu Limited website, sending e-mails to Natures Menu Limited (‘Natures Menu’) or submitting articles, polls or interacting in any way.
We operate a comprehensive UK mainland distribution service excluding the Scottish highlands and Islands. The majority of our drivers have been with the Company for some years and are trained in delivering our products in first class condition direct to customers’ doorsteps. Unlike many other companies we have a reputation that is built on use of our own employees to deliver wherever possible rather than use of outside contractors.
Our vans will be in most areas at least once every two weeks. When you are successfully registered as a website user we will notify you of the delivery day(s) and this will remain the same day each week going forward, subject to bank holidays.
Occasionally, there will be areas of the UK that we are unable to serve via our Natures Menu vans. If you think you may live outside of our main distribution areas you can call us on 0800 0183770 to find out if we are able to deliver to you. In the instance that we do not serve your area, our customer service team will be happy to put you in touch with your nearest stockist, or you can browse for stockists in your local area using our stockist locator.
In order to give us time to ensure your products are packaged and distributed to the highest standards we request that orders are received by at least 10.00 am on the day prior to the day of delivery.
Delivery of goods other than on the relevant day is not possible.
Goods will be delivered between 7.00 am and 6.00 pm on the relevant delivery day and you must be available to accept the goods within those times. Upon delivery you will be required to sign as proof of receipt.
Goods are delivered in temperature controlled vans. Goods are not delivered in insulated boxes.
If you are not able to accept the goods we will leave a card providing the details of our attempt to deliver and advising you how you can re-arrange delivery. Whilst we attempt to keep our charges to a minimum, if we are unable to leave the goods through no fault of our own a further standard delivery charge may be levied prior to re-arranging delivery.
If you are not available to sign for your delivery and have left delivery instructions to that effect when placing your order, you will be deemed to accept the full risks of receipt of those goods. In this instance, in the event of a dispute, proof of delivery will be constituted by proof that our van driver has acted upon those instructions.
We cannot be held responsible for the non-performance of any aspect of order delivery arising as a result of incorrect information being provided. You may be responsible for the cost of delivery and return of the goods in these circumstances.
We shall not be liable for the non-performance of any aspect of order delivery arising as a result of circumstances beyond our control.
In the unlikely event that your order should fail to arrive on the relevant delivery day please advise us of the fact by e-mail at: firstname.lastname@example.org within a period of 48 hours, providing us with your account number, post code and delivery date, and we will investigate the reason and respond to you within a further period of 48 hours from receipt of your e-mail. If, as a result of our investigations, we fail to come up with an appropriate reason for non-delivery or are unable to locate a signed proof of delivery document your order will be deemed by us to be “lost”. In these circumstances you may either cancel your order and we will refund any amounts paid in full, or we will arrange for delivery of the goods on an alternative date.
We cannot be held liable for any consequential loss whatsoever as result of a product being “lost” or not arriving on time.
For every order placed you will receive an order confirmation, by e-mail, within 24 hours of placing that order with full details of products, prices and delivery details requested on that order. Please do not hesitate to contact us if confirmation is not received within that time frame
All orders can be cancelled at any time up until 5.00pm prior to the day of dispatch. To do this simply email or phone, quoting your order reference number and we’ll refund any monies paid in advance as soon as possible.
You can cancel your order at any time up to 14 calendar days after the day of delivery. To do this, please complete our cancellation form and send to email@example.com. Alternatively you can print and post this to Customer Services, Natures Menu Ltd, Threxton Road, Watton, Norfolk IP25 6NG.
We regret that we are unable to accept cancellations for frozen products as we are unable to guarantee their condition upon return to us.
We are continually looking for ways to improve our service to you so would appreciate feedback on why you feel the need to cancel your order, although you are under no obligation to do so.
If you cancel your order you must return the goods to us at your own expense and in the original packaging. You must ensure goods are packaged adequately to protect against damage.
If you fail to return the goods, we can arrange to collect them, and will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed.
Natures Menu Ltd either owns the intellectual property rights in the underlying HTML, text, images, audio clips, video clips, software and other content (collectively, the “Content”) that is made available to you on this website, or has obtained the permission of the owner of the intellectual property in such Content to use the Content on this website. Except as provided in these Terms, Natures Menu Ltd prohibits the redistribution or copying of any Content on this website without its express written permission. Natures Menu Ltd hereby authorises you to display on your computer, download and print pages of this website, subject to the following provisions:
(1) the copyright notice appears on all such printouts;
(2) the information will not be altered in any manner; and
(3) the Content is only to be used for personal educational and non-commercial use and will not be redistributed, broadcast or copied to any other media.
The trademarks, logos, and service marks (collectively, the “Trademarks”) displayed on this website, including, but not limited to natures:menu, Anglian Meat Products, The UK BARF Club, Prize Choice, are registered and unregistered trademarks of Natures Menu Ltd and others. Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this website without the express written permission of Natures Menu Ltd or such third party that may own the trademarks displayed on this website. Your misuse of the Trademarks or any other Content on this website is strictly prohibited.
To be eligible to purchase Products on this website and lawfully enter into and form contracts with this website under English law you must:
- Register by providing your real name, phone number, e-mail address, payment details and other requested information.
- Be over 18 years of age.
- Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
- Possess a valid credit or debit card issued by a bank acceptable to us.
By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Natures Menu Ltd reserves the right to edit, re-purpose or re-publish all articles submitted to Natures Menu Ltd in any medium for any reason with proper credit to the author. Proper credit is defined as the author’s name and where possible a link to the author’s website and/or e-mail address, when such information has been included in the submission. The publication of any articles submitted to Natures Menu Ltd is solely at the discretion of Natures Menu Ltd.
Natures Menu Ltd Products may have (hypertext) links to other unaffiliated websites. Linking to such websites is at your own risk. Natures Menu Ltd has not reviewed all of the content of such linked websites and is not responsible for the content of any such linked website. Any (hypertext) links contained on this website shall not be construed as an endorsement by Natures Menu Ltd of any such linked website.
Any promotional content contained on this website is subject to inventory availability. Natures Menu Ltd reserves the right to cancel or modify any such promotion at any time and without notice.
Use of the website
You are provided with access to this website in accordance with these Terms and any orders placed by you or on your behalf in respect of any of the Products must be placed strictly in accordance with these Terms.
You warrant that:
- The Personal Information that you are required to provide when you register as a customer of ours is true, accurate, current and complete in all respects; and
- You will notify us by e-mail immediately of any changes to the Personal Information.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold Natures Menu Ltd and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms by you or anyone you are responsible for or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your Personal Information.
Description of Products
Each Product purchased is sold subject to its Product Description which sets out any additional Specific Conditions related to that Product.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Contract creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
- You apply to be a website user and will receive your authorised account number and appropriate delivery day.
- You place the order for your products on the website by pressing the confirm order button at the end of the checkout process.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from us.
- Breeder Account - minimum order is £60.00 excluding vat. Delivery charge £5.10 including vat.
- Trade Account - minimum order is £60.00 excluding vat. Delivery charge £5.10 including vat.
- Vet Account - minimum order is £60.00 excluding vat. Delivery charge £5.10 including vat.
- Home Delivery Account - Delivery charge Free for order over £29.00. Delivery charge £7.95 including vat for order under £29.00.
Order acceptance and the creation of the contract between you and us will take place on the despatch to you of the Products ordered.
We may but are not obliged to notify you of our non-acceptance of an order made by you. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
- The contract will be concluded in English.
Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account as set out in the payment section of this website. You confirm that the credit, debit or store card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
One person per email address to enter the competition.
Winners will be selected at random by the date stated on competition. (within 72 hours of prize draw closing)
Winners will be notified by email. You will not be entered into any further correspondence regarding that prize draw.
Natures Menu reserves the right to extend competition entry deadlines without notice. This is at our sole discretion.
We may publish the name of winners. Winners will be deemed to give Natures Menu irrevocable license to use their name in future promotions.
Entrants agree that by entering a competition their personal details may be stored and otherwise processed by Natures Menu for the purposes of administering the competition and for marketing and sending offers and other information.
This is open to UK Customers only.
Contact information will only be used for future marketing for Natures Menu, these will not be sold to third parties.
Zero Tolerance Policy
Use of profanity, verbal threats and abusive language will not be tolerated and any such behaviour will result in your order being cancelled. This applies to telephone, email and face-to-face communications.